Neighbors Helping Neighbors
Greeneville Energy Authority’s Community HELP (Heating Electric Lighting Program) gives customers an easy way to make a meaningful impact right here in Greene County.
Through Community HELP, customers can participate in one of two ways:
Round Up
Round your monthly electric bill up to the next whole dollar. Your contribution will be between $0.01 and $0.99 per month, with all proceeds helping local families facing financial hardships.
Project Care
Want to do even more? Project Care allows you to contribute an additional amount of your choice each month. These donations help local families struggling to pay their electric bills during emergency situations.
Best of all, GEA matches all Project Care donations up to $2,000, doubling the impact of your generosity.
All funds collected through Community HELP are distributed through Greeneville-Greene County Community Ministries (GGCCM) to assist eligible local residents in need of help paying their electric bills.
Why Participate?
Small contributions can make a big difference.
Your support helps local families facing challenges such as:
- Unexpected medical expenses
- Job loss or reduced income
- Family emergencies
- Temporary financial hardships
- Other circumstances that affect their ability to pay utility bills
Together, we can ensure that assistance is available when our neighbors need it most.
Community HELP Options
Round Up Program
The Round Up Program automatically rounds your monthly electric bill up to the nearest dollar.
Examples:
- $84.23 becomes $85.00
- $126.67 becomes $127.00
- $95.99 becomes $96.00
The maximum contribution is less than $12 per year, but when hundreds of customers participate, those spare cents create meaningful support for our community.
Project Care
Project Care allows customers to choose an additional monthly donation amount beyond Round Up.
- Donate any amount you choose.
- Change your contribution whenever you’d like.
- Participate in addition to Round Up.
- Every donation is matched by GEA (up to $2,000).
Project Care donations provide direct assistance to local GEA customers experiencing temporary financial hardship.
How to Enroll
You can enroll by calling GEA Customer Service at 423-636-6200 or through SmartHub.
SmartHub Mobile
(Android or Apple phones/tablets)
- Open the SmartHub app.
- Select Bill & Pay at the bottom of the screen.
- Choose Community HELP.
- If you are already enrolled, you will see your enrollment status and any additional donation amount.
- If you are not enrolled, select Enroll, accept the terms, and choose the option that best fits your preference.
- Submit your enrollment.
Updating Your Contribution
If you are currently enrolled in Round Up and would like to add or change a Project Care donation amount:
- Unenroll from your current selection.
- Choose your new contribution amount.
- Reenroll in Community HELP.
There is no limit to the number of times you can update your contribution. Changes will take effect on your next billing cycle.
SmartHub Web
(Desktop or Laptop)
- Visit https://glps.smarthub.coop/
- Log in to your SmartHub account.
- Select Community HELP from the Billing & Payments menu.
- If already enrolled, you will see your enrolled accounts and current contribution amount.
- If not enrolled, click Enroll, accept the terms, and choose your preferred donation option.
- Submit your enrollment.
Updating Your Contribution
If you’d like to change your current donation:
- Unenroll from your current selection.
- Select the new contribution amount.
- Reenroll.
Your updated amount will appear on a future billing cycle.
Need Assistance?
Seeking Bill Assistance?
GEA customers who need help paying their electric bill should contact:
Greeneville-Greene County Community Ministries (GGCCM)
Applications are reviewed according to established assistance guidelines, and approved funds are applied directly to eligible customer accounts.
Make a Difference Today
Whether you choose to round up your bill by a few cents a month or make a larger contribution through Project Care, your generosity helps strengthen our community and provides hope to neighbors facing difficult circumstances.
Together, we can keep the lights on for families who need a helping hand.
Questions? Contact GEA at 423-636-6200.