FAQ
Frequently Asked Questions:
A: Certainly! Just go to http://glps.smarthub.coop and create your online account. You can pay your bill via E-Check or Credit card.
A: Call our tree trimming department at 423-636-6219.
A: Two forms of identification, one of which must include a photo. New customers applying electronically or in person will be required to undergo an identify/credit check. Social security number is required to run the identify/credit check. Deposit may be required.
A: To change your password; on login page select “can’t access your account”. A new temporary password will be emailed to you.
Below is a list of Fiber Internet
Frequently Asked Questions:
A: Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business.
A: Although we are not sure what you have now. We are a local company that does not require a contract for service. No hidden fees or rental fees for the ONT- Optical Network Terminal (Router)
A:
- ACP (Affordable Connectivity program)- Up to 100 Mbps upload and download speed $50
- Basic- Up to 300 Mbps Upload and download speed $65
- Standard- Up to 1 Gig Mbps Upload and download speed $80
- Signature- up to 2.5 Gig Mbps Upload and download speed $120
A: The ACP is a new, long-term program that was created by Congress to invest in broadband affordability. With ACP, you may be eligible for up to $30 per month toward your Internet service.
A:
Internet Speed:
Internet speed, often measured in megabits per second (Mbps) or gigabits per second (Gbps), refers to how quickly data can be transmitted over your internet connection.
It determines how fast you can download (retrieve data from the internet) and upload (send data to the internet).
Faster internet speeds mean that web pages load quickly, downloads complete faster, and streaming videos or online gaming experience minimal buffering or lag.
Internet speed is crucial for tasks that require real-time data transfer, such as video conferencing, online gaming, and streaming high-definition content.
Internet Data Cap:
An internet data cap, often measured in gigabytes (GB) or terabytes (TB), represents a limit on the total amount of data you can use over your internet connection within a given billing cycle (usually a month).
Once you reach your data cap, your ISP may either slow down your connection (throttle) or charge you extra fees for additional data usage, depending on their policies.
In summary, internet speed is about how fast data can be transmitted, while an internet data cap is a limit on the total amount of data you can use.
A: No, we will not have data caps or throttled speeds.
A: Click Here to check and see if you are available for service. If you aren’t go ahead and signup to show us your interest. You can follow us on social media or check that map to stay up to date on our build out!
A: We have received grant money for the western part of the county. We will transition there after the city build out is complete. We are in the process of applying for more grants for funding to continue the buildout for the rest of the county.
A: More than three times the national average for broadband speeds. To give you an example of this speed, you can download a two-hour movie in under two minutes. This speed ensures no buffer or lag time in streaming, gaming, downloading, and uploading on multiple devices at the same time.
A: No, GEA uses fiber optic cables all the way to your home. This is the fastest transmission technology available for broadband internet access. Until someone invents a technology that is faster than the speed of light (186,000 miles per second!), fiber will be the fastest option available.
A:
If you are in an eligible area the GEA connect team will very soon.
A: Simple – Just Click Here to see price plans and availability.
https://www.calix.com/products/smartlife/smarthome/protectiq.html
https://www.calix.com/products/smartlife/smarthome/experienceiq.html