We’ve heard from customers who received notifications on SmartHub indicating that passwords appeared in a data leak. We want to address these concerns directly:
We have NOT experienced a data leak. Your account security remains intact.
The notification you received is likely a security feature from your device alerting you that your password may be too weak or could have been compromised in an unrelated data breach elsewhere on the internet. This is your device’s way of recommending you update to a stronger, more secure password.
SmartHub remains a safe and convenient resource to:
Pay and manage your bill Monitor your electric usage Access your account 24/7Need help? Visit us at mygea.net or call 423-636-6200 with any questions about SmartHub or your account security.
Your security is our priority. Thank you for being a valued customer.
