SUMMARY OF DUTIES AND RESPONSIBILITIES
•Normal working hours are a combination of the following shifts for a total of 40 Hours.
(1) 24 Hour Shift, Saturday, or Sunday, 6:30 a.m. – 6:30 a.m.
(2) 8 Hour Shift: Either 2:30 p.m. – 10:30 p.m. or 10:30 p.m. – 6:30 a.m. (Mon-Fri)
•Holidays will be a 12 or 24 hour shift.
•All 16 or 24 hour shifts will be paid REGULAR TIME, NOT OVERTIME. (This is an exception to our Policy Manual Section 12.16)
•Responsible for answering the telephone and radio.
•Keeps up with orders printed from main office, making sure Workflow is updated in CIS Service Order System and assigned to proper Department.
•Updates orders when approved by the State and Building Inspector.
•Enter Security Light Maintenance Orders into the system as required by customers.
•Enter any other type of Maintenance Orders into the system as deemed necessary after conversation with customers.
•In case of emergency at night, direct the Standby Service Crew to the trouble and notify Standby Supervisor if more help is needed.
•Contacts Dispatch Supervisor if more help is required for answering the phone in emergency situations.
•Does require Scanning and Filing of Service orders.
•Types trouble calls into OMS (Outage Management System) during light out situations.
•Uses IVUE/CIS (Customer information system) for looking up customer information and checking for outstanding service orders.
•Operates the SCADA system (Supervisory control and data acquisition system) and does SCADA Operations as requested by Lineman or Switching Supervisors.
•Make sure all gates are shut, doors locked, and alarm system is on.
REQUIRED OPERATION OF EQUIPMENT / OFFICE MACHINES
•Proficient with computer systems and software
•Microsoft programs (Word and Excel)
MINIMUM EDUCATION REQUIREMENTS
•High School Diploma or GED
SPECIAL SKILLS AND TRAINING REQUIRED
•Ability to work well with the public and other employees
•Ability to work in a team-oriented environment
•Willing to work overtime when necessary
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
•Prolonged periods of sitting
•Frequent use of computers and office equipment
•Occasionally lifting and/or move up to 25 lbs.
SUPERVISORY RESPONSIBILITIES
•No direct supervisory responsibilities
FREQUENCY AND NATURE OF BUSINESS CONTACTS
•Minimal but as required in performance of duty.
ADDITONAL NOTES
•Perform any other tasks as assigned or required to maintain the flow of work.
•Meet schedules and achieve objectives of GEA in meeting the needs of our customers.