Recently, GEA Connect, powered by Greeneville Energy Authority, responded to an after-hours service call from a customer experiencing a complete internet outage.
Upon arrival, our technicians discovered that the customer had recently undergone siding work on their home. During the project, the contractor removed the home’s Network Interface Device (NID), sometimes referred to as a splice enclosure, along with the attached fiber connection. When the equipment was reinstalled, the fiber optic cable was accidentally damaged, resulting in a loss of internet service.
Our team quickly identified the issue, made the necessary fiber repairs, and restored the customer’s internet service.
Planning Home or Business Improvements? Let Us Help!
If you’re a GEA Connect customer and are planning to have work performed on your home or business, we encourage you to contact us before the project begins.
Whether you’re replacing siding, renovating your home, painting, adding an addition, or performing other exterior improvements, our team can assess the location of your fiber equipment and help prevent accidental damage that could lead to a service interruption.
A quick call before construction starts can save time, prevent unexpected outages, and help ensure your project goes smoothly.
Local Support When You Need It
GEA Connect is proud to provide reliable fiber internet backed by local customer service. Our team is always ready to assist, whether you need technical support, have questions about your service, or want guidance before starting a home improvement project.
Need Assistance?
GEA Connect Technical Support is available 24/7.
📞 Call: 423-636-6200
➡️ Select Option 2, then Option 1
💬 Chat with us online at mygea.net
We’re here to provide the best local customer service possible and are always happy to help keep you connected.